Shipping & returns at Te Kete Aronui

Learn about how to receive your beautiful Māori arts and crafts, and what to do if you need to return an item. We are committed to ensuring a smooth and satisfying experience for every customer.

Getting your handcrafted treasures

Currently, all purchases from Te Kete Aronui are available for pickup only. You can collect your unique Māori arts and crafts directly from Te Aitarakihi. We understand the anticipation of receiving your taonga, and we are actively working towards expanding our delivery options. We plan to introduce local shipping locally and eventually nationwide shipping across Aotearoa in the near future. Stay tuned for updates on our shipping services!

Our approach to returns

Your satisfaction is important to us. If you are not completely satisfied with your purchase, or if an item arrives damaged, please get in touch with us. We are more than happy to discuss returns, exchanges, or alternative arrangements to ensure you are pleased with your experience at Te Kete Aronui. Each piece we offer is a labour of love, and we want you to cherish it for years to come.

Important notes for your order

As mentioned, at this stage, we are focused on providing a seamless pickup experience from Te Aitarakihi. We appreciate your understanding as we grow and develop our services. We are committed to making our beautiful Māori arts and crafts accessible to more people. We will announce any changes to our shipping and return policies on our website and through our social media, so please check back regularly for updates.

Terms & Conditions

Te Whare Aronui – Terms & Conditions

Last Updated: July 2026

Welcome to Te Whare Aronui. By purchasing from our online store, you agree to the following Terms & Conditions.

About Us

Te Whare Aronui is an online marketplace showcasing handcrafted Māori arts and crafts created by talented artists and makers. Our collection may include contemporary artwork, woven creations, pounamu carvings, gifts and other handmade taonga.

As many of our products are individually handcrafted, no two pieces will ever be exactly the same. This uniqueness is part of the beauty and authenticity of handmade work.

Product Information

We make every effort to ensure our product descriptions and photographs accurately represent each item.

Please note:

Colours may vary slightly due to different screen settings and lighting.
As all products are handmade, natural variations in colour, texture, shape, size and finish are to be expected.
Measurements provided are approximate.

These natural variations are not considered faults.

Pricing

All prices are displayed in New Zealand Dollars (NZD) and include GST where applicable.

Prices are subject to change without notice.

Orders

Orders are subject to availability.

We reserve the right to cancel an order if:

a product becomes unavailable;
an error has occurred with pricing or product information; or
we are unable to fulfil the order for any reason.

If payment has already been received, a full refund will be provided.

Payment

Payment must be received in full before your order is confirmed.

Accepted payment methods are displayed during checkout.

Collection of Orders

At this time, Te Whare Aronui offers pickup only.

Customers will be contacted once their order is ready for collection.

Collection details will be provided after purchase.

Please collect your order within a reasonable timeframe. If you are unable to collect, please contact us to arrange an alternative collection time.

Shipping

Shipping is not currently available.

We hope to introduce shipping services in the future. Once available, these Terms & Conditions will be updated accordingly.

Returns & Exchanges

Because our products are handmade and many are one-of-a-kind, we do not offer refunds or exchanges for:

change of mind;
personal preference; or
minor natural variations in handmade items.

However, if your item is faulty, damaged, or does not match its description, please contact us within 7 days of collection.

Where required under the Consumer Guarantees Act 1993, we will repair, replace, or refund the item as appropriate.

Pounamu

Pounamu is a treasured taonga and should be treated with care and respect.

Natural inclusions, colour variations and markings are characteristics of genuine pounamu and are not considered defects.

Intellectual Property

All photographs, branding, logos, written content and product designs displayed by Te Whare Aronui remain the property of Te Whare Aronui and/or the individual artist where applicable.

They may not be copied, reproduced or used without prior written permission.

Artist Information

Where applicable, products will acknowledge the artist or maker.

Each artist retains ownership of their own creative work unless otherwise agreed.

Limitation of Liability

To the fullest extent permitted by New Zealand law, Te Whare Aronui shall not be liable for any indirect or consequential loss arising from the purchase or use of our products.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.

Privacy

Any personal information collected during your purchase will only be used to process your order and communicate with you regarding your purchase.

We will not sell or share your personal information with third parties except where required by law.

Changes to These Terms

Te Whare Aronui may update these Terms & Conditions from time to time. The most current version will always be available on our website.

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website or Facebook page.